Refund & returns policy
Last updated: 1 September 2026
30-day money-back guarantee
You have 30 days from the day your order is delivered to decide whether your SnoozeBand is right for you. Sleep in it, wash it, test it properly. If it is not for you, we will refund it in full.
This sits alongside â and is more generous than â your statutory 14-day right to cancel under the Consumer Contracts Regulations 2013.
How to start a return
- Email support@snoozeband.co.uk with your order number and the reason for the return.
- We reply the same day with return instructions and an address.
- Pack the item with all accessories where possible. Original packaging is helpful but not required.
Return postage
If the item is faulty, damaged, or not what you ordered, we cover return postage. For change-of-mind returns, return postage is at your cost â we recommend a tracked service so the parcel can be traced.
Refunds
Refunds are issued within 5 working days of your return arriving with us, to the original payment method. Your bank may take a further 3â5 working days to show it.
Exchanges
Want a different colour or a different model? Tell us in your return email and we will send the replacement as soon as your return is on its way, rather than making you wait twice.
12-month warranty
Every SnoozeBand is covered for 12 months from delivery against manufacturing faults, including the battery, speakers, Bluetooth module and stitching. It does not cover accidental damage, water damage or normal wear to the fabric. Faulty items within warranty are repaired or replaced free of charge.
Items we cannot refund
For hygiene reasons we cannot resell returned items, but this does not limit your rights: an opened or used SnoozeBand is still fully refundable within the 30-day guarantee.
Your statutory rights
Nothing in this policy affects your rights under the Consumer Rights Act 2015.