Frequently asked questions

It pairs to any phone, tablet or laptop over Bluetooth like normal headphones. The speakers are 4mm thick and wrapped in soft foam, so you can lie directly on them.

Headbands (Original, 2.0) for sound and comfort. Masks (Deluxe, Pro, Silk) if you also want darkness. MAX if you want everything plus sounds that play without a phone. The quiz takes 30 seconds.

Yes — it is the reason the product exists. Nothing rigid sits between your ear and the pillow.

At normal sleep volume, no. The drivers sit against your ears, not out in the room.

Deluxe, MAX and Silk have built-in sounds that play with no phone connected. The headband models need a Bluetooth source.

No LEDs blinking in a dark room, and no "battery low" announcements.

USB-C. A full charge takes around two hours and lasts several nights depending on the model.

Yes. Slide the electronics module out first, then cool wash the fabric and air dry. Silk should be hand washed.

Free tracked delivery on every UK order, with no minimum spend.

Typically 2–4 working days. Orders placed before 2pm on a working day are dispatched the same day.

Right now we ship within the United Kingdom only, including Northern Ireland, the Highlands and Islands.

You will get a tracking link by email when the parcel leaves us. If it has not arrived within 5 working days, email support@snoozeband.co.uk and we will chase it.

Email us as soon as possible. If it has not been dispatched we can change or cancel it straight away.

Thirty days from delivery. Sleep in it, wash it, judge it properly — if it is not right, email us and we will arrange a return and a full refund.

Twelve months against manufacturing faults — battery, speakers, Bluetooth module and stitching. It does not cover accidental damage or normal wear.

Email support@snoozeband.co.uk with your order number and we will send instructions the same day.

Within 5 working days of your return arriving with us, back to the original payment method.

All major debit and credit cards, Apple Pay, Google Pay, Link and Klarna — processed securely by Stripe. We never see or store your card details.

Yes. Payment is handled entirely on Stripe’s hosted checkout over an encrypted connection.

Yes — there is a promo code box on the Stripe checkout page.